At Outlet Clothyne Store, we’re committed to making your fashion journey as smooth as our bestselling midi dresses. Whether you’re shopping for a special occasion or refreshing your everyday wardrobe, our transparent shipping and hassle-free returns ensure you can shop with confidence.

Shipping Information

Global Delivery for Fashion Lovers: We ship worldwide (excluding some Asian and remote regions) to bring our curated collection of going-out dresses, holiday maxis, and everyday essentials to your doorstep.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two delivery methods to suit your needs:

1. Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes tracking and insurance

2. Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Hassle-Free Returns

We want you to love every going-out dress, holiday maxi, or everyday essential you order from us. If something isn’t perfect, our simple returns process has you covered.

Returns Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging

Style Note: For hygiene reasons, we cannot accept returns on final sale items or swimwear (unless faulty). This helps us maintain quality standards for all our fashion-forward customers.

How to Return or Exchange

Step 1: Initiate Your Return
Email our Style Support team at [email protected] with:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Clothyne Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name:
– Size:
– Reason for return/exchange:
– Preferred resolution: [Refund/Exchange for (specify size/style)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Authorization
We’ll respond within 2 business days with:

  • Return authorization number
  • Prepaid return label (if applicable)
  • Instructions for your region

Step 3: Ship Your Return
Package your item securely and include:

  • Completed returns form (included with your original shipment)
  • Original proof of purchase

Ship to:
Outlet Clothyne Returns
94 Regent St
Cambridge, GB CB6F 4SW

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Note: International refunds may take 10-14 days to appear in your account.

Exchanges

For size exchanges on our maxi, midi, or mini dresses:

  • We’ll ship your new item once we receive the return
  • No additional shipping charges for exchanges (unless upgrading to expedited shipping)
  • Subject to availability – if your preferred size is out of stock, we’ll issue a refund

International Returns

For our global fashionistas (excluding some Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs charges
  • We recommend using tracked shipping (DHL/FedEx)

The Clothyne Guarantee

If your item arrives damaged or faulty, contact us immediately at [email protected] with photos. We’ll arrange a free return and expedite your replacement – because flawless style shouldn’t wait.

“We handle returns with the same care we put into selecting our dresses – making your experience as seamless as your favourite midi.” – The Clothyne Team