At Outlet Clothyne Store, we believe fashion should be effortless from click to delivery. Below you’ll find answers to our most frequently asked questions about our dresses, delivery, and dazzling service.

About Our Dresses

What types of dresses do you offer?
We specialise in three fabulous lengths to suit every occasion:
  • Mini Dresses – Perfect for nights out-out
  • Midi Dresses – Versatile day-to-evening styles
  • Maxi Dresses – Holiday-ready elegance
Plus dedicated collections for Going Out-Out and Holiday occasions.
What’s your dress quality like?
Every Clothyne dress is crafted with attention to detail – we hand-check each piece for perfect ruching, intact sequins, and flawless satin finishes before shipping. Our eco-friendly packaging ensures your dress arrives camera-ready.

Ordering & Payment

What payment methods do you accept?
We accept all major cards: Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Do you offer discounts for multiple dresses?
Absolutely! Our holiday capsule collections often qualify for 30-50% discounts when you purchase multiple styles. Look for bundle deals in our Holiday and Maxi Dress sections.

Shipping & Delivery

What are my delivery options?
We offer two glamorous delivery choices:
  • Standard Express (£12.95): 10-15 days via DHL/FedEx with real-time tracking
  • Free Global Delivery: 15-25 days via EMS for orders over £50
All orders process in 1-2 business days from our Cambridge warehouse.
Do you ship to my country?
We ship worldwide! However, some Asian and remote areas may have extended delivery times or restrictions. Our checkout system will alert you if we can’t deliver to your location.
Will I need to pay customs fees?
This depends on your country’s regulations. All parcels include proper labeling for smooth international transit, but any customs charges are the customer’s responsibility. We recommend checking your local import policies.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date. Simply email [email protected] to initiate your return – no awkward conversations needed! Items must be unworn with tags attached.
How long do refunds take?
Once we receive your return at our Cambridge hub, refunds process within 5-7 business days. You’ll receive an email confirmation when completed.

Account & Customer Service

How do I track my order?
You’ll receive a tracking number via email when your parcel ships. For DHL/FedEx orders, click the tracking link for real-time updates. EMS tracking may take 2-3 days to activate after dispatch.
I haven’t received my order confirmation email
First, check your spam folder for our “sparkly messages”! If you still can’t find it, contact [email protected] with your order details and we’ll resend immediately.
How can I contact customer service?
For any style emergencies or questions, email us at [email protected]. We typically respond within 24 hours (except weekends and UK bank holidays).

“We deliver more than dresses—we deliver the thrill of unboxing your next favorite outfit.”
– The Clothyne Team